Dor Pharmaceutical Services delivers pharmacovigilance (PV) and device vigilance, medical information (MI) and contact center services to help pharmas and device companies comply with safety regulations. These outsourced services enable companies to provide the trusted lifeline that patients and healthcare providers rely on for both marketed and clinical trial products.

Dor partners with Medicalix, the PV and MI experts in Israel, to provide this range of quality services, which includes:

Pharmacovigilance and device vigilance

Full-service outsourcing of adverse-event intake and processing and product complaint documentation, or select services to complement your existing drug safety operation, featuring:

  • Qualified person for pharmacovigilance (QPPV)
  • Preparation of periodic reports, such as periodic safety update reports (PSUR) and annual safety reports (ASR) and ad hoc reports
  • Documentation and analysis of case data
  • Signal detection and risk-benefit analyses
  • Patient safety and risk management support
  • Literature searches for case identification and reporting
  • Training courses on PV and device vigilance regulations and procedures

Medical information services

Knowledgeable responses to healthcare provider and patient inquiries on your behalf—managed by skilled and sensitive medical professionals, which includes:

  • Sharing product information, such as: usage, side effects, drug-drug interactions, disease applications and optimizing effectiveness
  • Comprehensive contact center and reporting services
  • Development of frequently asked questions (FAQ) database for
    company responses to medical inquiries
  • Supporting challenging products, such as those that are complex, controversial or have not yet gained market acceptance

Contact center

  • Professionally staffed call center by knowledgeable, specially trained, responsive healthcare professionals
  • Leveraged contact methods most convenient for your target audience (phone, email, fax, etc.)
  • Customer relationship management services